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Bad support and plenty of mysql errors


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#1 vynnus (guest)

vynnus (guest)
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Posted 12 July 2017 - 03:29 PM

I'll try the support here after I have sent 5 messages since 06/20/2017 with no response.

 

If you don't have time or can't help with theses issues I want a refund.

If there's not response here as well I'll ask for a refund along with the credit card company.

 

After I have installed this extension I'm getting dozens of errors like these in my log erros daily:

2017-07-10 17:08:53 - PHP Notice:  Error: Subquery returns more than 1 row<br />Error No: 1242<br />SELECT DISTINCT *, pd.name AS name, p.image, m.name AS manufacturer, (SELECT price FROM oc_product_discount pd2 WHERE pd2.product_id = p.product_id AND pd2.customer_group_id = '1' AND pd2.quantity = '1' AND ((pd2.date_start = '0000-00-00' OR pd2.date_start < NOW()) AND (pd2.date_end = '0000-00-00' OR pd2.date_end > NOW())) ORDER BY pd2.priority ASC, pd2.price ASC LIMIT 1) AS discount, (SELECT `keyword` FROM oc_url_alias WHERE `query` = CONCAT('product_id=', p.product_id) AND language_id='2' LIMIT 1) as xseo, (SELECT price FROM oc_product_special ps WHERE ps.product_id = p.product_id AND ps.customer_group_id = '1' AND ((ps.date_start = '0000-00-00' OR ps.date_start < NOW()) AND (ps.date_end = '0000-00-00' OR ps.date_end > NOW())) ORDER BY ps.priority ASC, ps.price ASC LIMIT 1) AS special, (SELECT points FROM oc_product_reward pr WHERE pr.product_id = p.product_id AND customer_group_id = '1') AS reward, (SELECT ss.name FROM oc_stock_status ss WHERE ss.stock_status_id = p.stock_status_id AND ss.language_id = '2') AS stock_status, (SELECT wcd.unit FROM oc_weight_class_description wcd WHERE p.weight_class_id = wcd.weight_class_id AND wcd.language_id = '2') AS weight_class, (SELECT lcd.unit FROM oc_length_class_description lcd WHERE p.length_class_id = lcd.length_class_id AND lcd.language_id = '2') AS length_class, (SELECT AVG(rating) AS total FROM oc_review r1 WHERE r1.product_id = p.product_id AND r1.status = '1' GROUP BY r1.product_id) AS rating, (SELECT COUNT(*) AS total FROM oc_review r2 WHERE r2.product_id = p.product_id AND r2.status = '1' GROUP BY r2.product_id) AS reviews, p.sort_order FROM oc_product p LEFT JOIN oc_product_description pd ON (p.product_id = pd.product_id) LEFT JOIN oc_manufacturer m ON (p.manufacturer_id = m.manufacturer_id) WHERE p.product_id IN (461950572,461950571,461950632,1203,461950681,1205,461950683,461950687,461950686,461950690) AND pd.language_id = '2' AND p.status = '1' AND p.date_available <= NOW() in /home/tecidosecortinas/www/system/modification/system/library/db/mysqli.php on line 43
2017-07-10 17:08:53 - PHP Notice:  Trying to get property of non-object in /home/tecidosecortinas/www/system/lightning/beta.php on line 1
2017-07-10 17:08:53 - PHP Warning:  Invalid argument supplied for foreach() in /home/tecidosecortinas/www/system/lightning/beta.php on line 1
2017-07-10 17:08:53 - PHP Warning:  mysqli::query(): (21000/1242): Subquery returns more than 1 row in /home/tecidosecortinas/www/system/modification/system/library/db/mysqli.php on line 21
2017-07-10 17:08:53 - PHP Notice:  Error: Subquery returns more than 1 row<br />Error No: 1242<br />SELECT DISTINCT *, pd.name AS name, p.image, m.name AS manufacturer, (SELECT price FROM oc_product_discount pd2 WHERE pd2.product_id = p.product_id AND pd2.customer_group_id = '1' AND pd2.quantity = '1' AND ((pd2.date_start = '0000-00-00' OR pd2.date_start < NOW()) AND (pd2.date_end = '0000-00-00' OR pd2.date_end > NOW())) ORDER BY pd2.priority ASC, pd2.price ASC LIMIT 1) AS discount, (SELECT price FROM oc_product_special ps WHERE ps.product_id = p.product_id AND ps.customer_group_id = '1' AND ((ps.date_start = '0000-00-00' OR ps.date_start < NOW()) AND (ps.date_end = '0000-00-00' OR ps.date_end > NOW())) ORDER BY ps.priority ASC, ps.price ASC LIMIT 1) AS special, (SELECT points FROM oc_product_reward pr WHERE pr.product_id = p.product_id AND customer_group_id = '1') AS reward, (SELECT ss.name FROM oc_stock_status ss WHERE ss.stock_status_id = p.stock_status_id AND ss.language_id = '2') AS stock_status, (SELECT wcd.unit FROM oc_weight_class_description wcd WHERE p.weight_class_id = wcd.weight_class_id AND wcd.language_id = '2') AS weight_class, (SELECT lcd.unit FROM oc_length_class_description lcd WHERE p.length_class_id = lcd.length_class_id AND lcd.language_id = '2') AS length_class, (SELECT AVG(rating) AS total FROM oc_review r1 WHERE r1.product_id = p.product_id AND r1.status = '1' GROUP BY r1.product_id) AS rating, (SELECT COUNT(*) AS total FROM oc_review r2 WHERE r2.product_id = p.product_id AND r2.status = '1' GROUP BY r2.product_id) AS reviews, p.sort_order FROM oc_product p LEFT JOIN oc_product_description pd ON (p.product_id = pd.product_id) LEFT JOIN oc_manufacturer m ON (p.manufacturer_id = m.manufacturer_id) WHERE p.product_id = '461950690' AND pd.language_id = '2' AND p.status = '1' AND p.date_available <= NOW() in /home/tecidosecortinas/www/system/modification/system/library/db/mysqli.php on line 43
2017-07-10 17:08:53 - PHP Notice:  Trying to get property of non-object in /home/tecidosecortinas/www/system/lightning/beta.php on line 1
2017-07-10 17:08:53 - PHP Warning:  Invalid argument supplied for foreach() in /home/tecidosecortinas/www/system/lightning/beta.php on line 1

Also these erros are reflecting on front-end, customers have related.

Sometimes customers can't see one of the payment gateways.

I'm also receiving blank orders (with no products) frequently.

 

Never had these issues before installing the extension.


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#2 Guest (guest)

Guest (guest)
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Posted 12 July 2017 - 03:50 PM

Also, when customers complain they can't finish an order.

I have to go inside the phpmyadmin and click fix and optimize tables.

 

This is just insane!


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#3 MaxD

MaxD

    Administrator

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  • 735 posts

Posted 13 July 2017 - 09:42 AM

Sorry for delay. Don't worry, everything will be fixed.

I have just replied to you by mail.


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#4 Guest (guest)

Guest (guest)
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Posted 13 July 2017 - 02:47 PM

ok, got your e-mail already

thank you!


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