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#1 dspurlock

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Posted 07 September 2015 - 01:11 AM

From time to time I receive customer orders which are not purchased on my website and I need to enter these order from my admin panel so I can keep up with then along with my other orders.

 

I have tried several times, I can enter all the information except products. It will not let me add products to an order from the admin panel. I have OpenShop 1.7.1.

 

Thanks in advance for any help you can provide.

 

Thanks

Danny


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#2 MaxD

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Posted 07 September 2015 - 11:48 AM

You can't add products later, they can be added at order creation only. You need to specify Country & Region at Payment Details and Shipping Details before adding products.


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#3 dspurlock

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Posted 07 September 2015 - 03:18 PM

I click insert on the orders list page, I completed each tab in order from top down to products, when I try to add products I get the screen below. Also, on the Totals tab when I try to specify Shipping Method and Payment Method there are no options available, which really isn't important to me, I just need to be able to add the products.

 

Screenshot%202015-09-07%2011.17.28.png

Thanks for any help

Danny


Edited by dspurlock, 07 September 2015 - 03:32 PM.

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#4 MaxD

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Posted 07 September 2015 - 03:57 PM

Pay attention at "No payment options are available" message.

Configure your shop to have at least one working payment method for that data set (i.e. Cash on Delivery).


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#5 dspurlock

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Posted 07 September 2015 - 04:18 PM

I have it configured for PayPal but it doesn't show it. I enabled "cash on delivery" and still no go, same thing.


Edited by dspurlock, 07 September 2015 - 04:21 PM.

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#6 MaxD

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Posted 07 September 2015 - 04:39 PM

Its faster to take a look by my own. PM me admin access.


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#7 dspurlock

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Posted 07 September 2015 - 05:25 PM

Sent info.


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#8 dspurlock

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Posted 10 September 2015 - 11:21 PM

I enabled "Cash on Delivery" as a payment option in addition to PayPal and "Pickup at Store" as well as my other shipping option. I then tried to add and order with products from the admin panel and I still got the same message. I really need to figure this out, it is very important that I be able to keep track of all my orders.

 

Thanks for any help.

Danny


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#9 Ernst Jakob

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Posted 19 October 2015 - 11:35 PM

did you make sure, the Product Setting has SHIPPING REQUIRED selected to YES ?

Ernie


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